Payments, refunds and payouts
Know the agreed total, who receives it and what still needs to be settled.
Understand the total before paying
Review the item or service, timing and total before accepting a paid exchange. Payment availability and any account requirements are separate from creating an account.
The platform fee is deducted from the provider's payout. It is not added to the listed total paid by the person booking.
Sandbrockshare pays Stripe processing costs from its platform fee, rather than adding a separate processing fee to either neighbor's price.
Sandbrockshare does not use deposits or require a subscription.
Keep free exchanges free
Free item lending, giving and asks have no platform fee. Cart lending is free and arranged by the hour. Member rides may be free or share the driver's recorded trip cost; they do not use paid item or service checkout.
Check the result before trying again
If payment is interrupted or its result is unclear, check the exchange's payment status before submitting another payment. A loading screen, message or browser return is not proof that money moved.
Do not send payment details, passwords or sign-in links through messages or a support request. Ask for help if the recorded status and what you see on your payment method disagree.
Separate cancellation from a refund
Review the agreed cancellation terms and what has already happened. Cancelling an exchange does not establish that a refund was issued, and a returned item does not by itself settle a payment dispute.
Keep the exchange reference and relevant details when asking for help. Refund and payout status should reflect the actual payment provider result; an estimated date is not a guarantee of arrival.
Support can help with conduct and applicable payment decisions. It does not provide insurance, a damage guarantee or promised reimbursement.