Make room for a safe decision
You can ask questions, change the plan or stop when an exchange does not feel right.
Immediate danger needs emergency help
If someone is in immediate danger, contact emergency services. Do not wait for a support reply. Move to a safer place when you can do so safely.
Support is not emergency dispatch. Use it for a non-emergency account, conduct or exchange concern.
Before you agree
Check the person, the actual item or task, its limitations, timing and any price. Ask about details that are unclear. Residency confirmation is not a background check, skill certification or guarantee.
Keep work within the permitted service families. Do not proceed with unsafe equipment, prohibited work or a request to bypass an account or payment restriction.
At pickup and return
Agree on a suitable handoff place and time. Do not enter a home or private area without permission. Check condition and included parts before taking responsibility for an item.
If the item or plan differs from the agreement, pause and resolve it before continuing. Let the other person know about a delay. Record handoff and return only after they happen.
Before a cart or ride
Check the eligible adult driver, valid license, owner permission, equipment, passenger capacity, conditions and route. Do not drive impaired. Permission to use a cart does not establish insurance coverage or permission to use a particular road.
Vehicle classification and local rules matter. Check current requirements for the actual vehicle and route rather than assuming every neighborhood road is permitted.
If something goes wrong
Stop an unsafe interaction. Keep relevant messages or records and contact support with the exchange reference. Do not post another person's address, messages or identifying details publicly.
Support can help with conduct and applicable payment decisions. It does not provide insurance, a damage guarantee or promised reimbursement.